Free shipping on all orders over £150

Got a query? Call us on 01934 245 000

Delivery & Returns

Read below for information about the delivery & returns options when you shop online.

We currently only offer shipping to the UK.

In order to keep our shipping costs as low as possible, our shipping methods depend on the size, quantity and product type being purchased. This means it may not always be possible to select or change the shipping method at checkout.

Royal Mail - Small Items

  • Items under 35cm x 25cm x 8cm and 2kg
  • Shipped same or next day
  • Delivered 3-5 days from order
  • Delivery is Monday to Saturday

£4.99

Free when you spend over £150

DHL - Medium Items

  • Items up to 60cm and 5kg
  • Shipped same or next day
  • Delivered 2-3 days from order
  • Delivery is Monday to Saturday

£7.99

Free when you spend over £150

DHL - Large Items

  • Items up to 1.4m on any length and 30kg
  • Shipped same or next day
  • Delivered 2-3 days from order
  • Delivery is Monday to Saturday

£9.99

(£14.99 for over 2 large items)

Free when you spend over £150

Free Shipping

  • Selected items and all orders over £150
  • Shipped same or next day
  • Delivered 3-5 days from order
  • Delivery is Monday to Saturday

Free

Failed Delivery Attempts

The courier will attempt to make delivery up to 3 times before the parcel is returned to our warehouse. At which point we will contact you to arrange redelivery charged as per our standard shipping rates.

Free delivery will not be given on redelivery and will be charged as per our standard shipping rates.

Once you have received your order confirmation by email, please get in touch using the details below to confirm your collection day and time and we will have your goods ready for you.

Find Us

We understand that things don’t always go to plan or mistakes are made.

We will always do what we can to find a solution for you. 

Our refund and returns policy lasts 30 days. After 30 days we cannot offer a full refund or exchange. To be eligible for a refund, items must be unused, in the same condition as received and in original, undamaged packaging.

Please read below to find out what type of refunds we offer and how to return your items to us.

Faulty Items

If you receive a faulty or incorrect item please email us at [email protected] within 30 days of delivery.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item in original, undamaged packaging. Your refund will be processed and applied to your original method of payment

Note: We require a receipt or proof of purchase to complete returns.

Incorrect Purchases

If you have purchased the incorrect item by mistake please email us at [email protected] within 30 days of delivery. After we have received your returned item in original, undamaged packaging we will refund you the full cost of your order minus a £5 administration fee.

If you received your item with free shipping, we will refund you the full cost of your item, minus the cost of shipping to you and £5 administration fee.

Note: We require a receipt or proof of purchase to complete returns.

Exchanges

We can only replace items if they are defective or damaged. If you need to exchange it for the same item, please email us at [email protected] within 30 days of delivery. 

Note: We require a receipt or proof of purchase to complete exchanges.

Gift Cards and Vouchers

Gift cards and vouchers cannot be refunded.

Any items bought with a gift card or voucher will be refunded as in-store credit.

Note: We require a receipt or proof of purchase to complete refunds.

How to return your item

To return your product, you must email us at [email protected] and mail your item(s) to: The Motorhome Holiday Company, A370, Hewish, Weston-Super-Mare, BS24 6RT.

You are responsible for paying shipping costs for returning your item. We do not refund the cost of return shipping.

If you are returning higher value items, you may wish to consider using a trackable shipping service or purchasing shipping insurance.