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Technical

Technical

The easiest way to sign up to our newsletter is on the website here.

Just enter your details on the form and hit subscribe. We ask that you sign up here so we have your consent to send you marketing emails and stay GDPR compliant.

You can unsubscribe anytime from our newsletter by clicking the unsubscribe link at the bottom of our emails.

Reset your account password by following these simple steps:

  1. Head over to our sign in page here
  2. Click the Forgot password? link and enter your email address.
  3. We’ll then email you a link directly to your registered email address to reset your password.

 

If you can’t find the email, check your spam or junk folder.

If you receive a message that says your email address/password isn’t recognised, or a different error message when trying to sign in, there are a few things worth checking:

  • Make sure you are using the same email address and password you registered with.
  • If you can’t remember your password, click on the ‘forgotten password’ link on the sign in page. You’ll be prompted to enter your email address and we’ll send you an email with a link that will allow you to create a new password for your account.
  • If you enter your email address and/or password incorrectly three times, your account may be locked for a period of time.

 

If your issue isn’t password-related, here are a few things you may want to check:

  • Make sure that the ‘Block all cookies’ function is disabled in your browser’s settings
  • Check that Javascript is enabled in your browser’s settings.
  • Make sure that you don’t have any content blockers installed.
  • Make sure that your device clock is accurate. For security reasons, if your device clock is fast, you won’t be able to access your account. You can resolve this problem easily by setting the time on your device to default.

 

If, after this, you still can’t sign in, send us an email and give as much detail as you can about the issue, including screenshots of any error message you receive and what you’ve done so far to try to resolve the issue at hand.

If you’re able to log into your account but can’t access pages such as My Account and My Orders, send us an email with the following information:

  • As much detail as you can about the issue
  • Screenshots of any error messages you receive
  • Which web browser you’re using (e.g. Edge, Firefox, Chrome, Safari etc.)
  • What you’ve done so far to try to resolve the issue

You can change the details on your account in the My Account area. To make changes to your password, email address or delivery address, follow these simple steps:

  1. Log into your account.
  2. Once you’re logged into your account, you can make as many changes to your account information as you’d like:
    • Delivery and Billing Address – Select ‘Addresses’ from the column on the left-hand side and ‘Edit’ next to the address you would like to change.
    • Password – Click ‘Account Details’, you’ll be asked to enter your old password and your new password. Make sure the new password you’re entering is at least 8 characters long.
    • Name and email address – Click ‘Account Details’ and enter the email address and details you’d like to be contacted using.
  3. Once you’ve made the relevant changes to your account information, remember to click Save.

 

Any changes you make to your account will not affect the details of any orders you’ve already placed.

If you’re having trouble with the website, we suggest that you try the following:
  1. Delete your cookies You may need to delete your cookies. A cookie is a small file stored on your computer to let a site know who you are next time you visit. On most internet browsers you can delete your cookies using ‘Tools’ or ‘History’.
  2. Restart your browser Once you’ve cleared your cookies, close your browser, reopen it and visit our site again. You should be able to use it without any more problems.
  3. Update your operating system We also suggest that you use the latest version of your operating system provider e.g. Windows, Mac OSX etc.
  4. Contact Us If you’re still having problems, send us an email with the following information:
    • As much detail as you can about the issue
    • Screenshots of any error messages you receive
    • Which web browser you’re using (e.g. Edge, Firefox, Chrome, Safari etc.)
    • What you’ve done so far to try to resolve the issue

We’re sorry to see you go, but if you’re set on deactivating your account you’ll need to get in touch confirming at least two of the following pieces of information:

  • Your date of birth
  • Your billing address
  • Your registered email address

 

Once you’ve confirmed this information, we’ll deactivate your account and send you an email to confirm your account has been closed.

You don’t need an account to shop with us. We recommend making an account if you want to see previous or current orders and have your details saved for a faster checkout next time you shop with us.

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